Refund policy
Returns You have 30 days from delivery to return a product. All returns are inspected for damage or defects. A 25% restocking fee applies to approved refunds. Customer pays for return shipping, and store credit will be issued minus the shipping charge for the return label.
No returns are accepted for used, damaged, modified, painted, or installed parts. Custom/made-to-order products are not eligible for return, including: steering wheels, grilles, diffusers, front lips, side skirts, exhaust tips, DRL modules, headlights, tail lights, spoilers, mirror caps, hoods, trunk lids, engine covers, floor mats, key fob covers, interior trim, splitters, brace bars, and canards.
Items must be unused, in original packaging, with proof of purchase. Please send a photo or video of the issue, if applicable, to speed up the process. Contact us through our Contact page before sending anything back — items returned without prior authorization will not be accepted.
Cancelling Your Order Orders can be canceled within 1 hour of purchase by contacting us through our Contact page or texting (315) 725-5934 during business hours. After 1 hour, customers must pay return shipping if canceling. Custom-made product orders cannot be canceled for a refund or store credit after 1 hour.
Chargeback & Dispute Policy Refunds do not apply to cancellations made after 1 hour, change of mind, or production delays. Initiating a chargeback suspends refund eligibility — once a dispute is opened, refund options are no longer available.
Damages and Defects Please inspect your order upon delivery. Defective or damaged items qualify for a replacement or exchange. For items damaged during transit, our policy is to provide a replacement or exchange for the specific part only; shipping-related damage does not qualify for a monetary refund. Installation fees and any resulting vehicle damage are not Bimmer Forge's responsibility.
Exchanges Email us to initiate an exchange. Exchanges due to incorrect fitment on the buyer's end will not be accepted if we don't have the correct product in stock. Custom product exchanges are not available.
Refunds If a refund is approved, you'll be refunded to your original payment method. Processing times vary by bank. Refunds apply within 30 days of delivery with a 25% restocking fee. Custom orders can be refunded in full within 1 hour of purchase, or receive a 75% refund/full store credit after that window.
Lost or Stolen Packages Bimmer Forge is not responsible for lost or stolen packages. Customers should file a claim with the carrier directly using the tracking information provided.